Customer Service

Shipping Information:

All in-stock orders from CharlotteSoccerShop.com are usually processed and shipped within 24 hrs. Orders received after 2pm EST are not guaranteed for same day processing. All items are shipped via UPS or USPS. Depending on the distance from us, delivery can take from 1 to 6 business days. UPS only operates Monday through Friday, excluding holidays. Because of this, shipments will not ship or arrive on Saturdays (Unless special Saturday Delivery is selected) and Sundays. NEXT DAY AIR shipments shipping on Friday will not arrive until the following Monday. Back orders, (items not available at the time of the order), will be shipped by UPS Ground at no additional shipping charge to you upon their arrival unless specified otherwise. You are not charged for back ordered items until they ship, and of course they can be cancelled at any time.

Due to the amount of time that is involved in processing international orders, we cannot accept rush requests. All international orders must go through an intense authorization process that protects against fraudulent use and increases security. CharlotteSoccerShop.com uses the standard in authorization systems called AVS, or Address Verification System. AVS is a process where the billing address of the credit card is matched with the customer using the card. In some cases, your bank may not participate in AVS, which would prevent us from authorizing your credit card. In these cases, we may need to request additional information, such as, but not limited to, a copy of the credit card and driver’s license to be emailed or faxed.

All international packages will be declared as merchandise. Please do not ask to declare your purchase as a gift. This is a US Customs Law and cannot be altered.

Buyer is responsible for any Duties and Taxes in their respective countries. CharlotteSoccerShop.com does not collect this charge. It is collected upon delivery.

Refund, Returns and Cancellation Policies:

We hope you will be happy with each and every item you purchase. However if for any reason you wish to return an item we would like it to be as hassle-free as possible. Any new item may be returned for an exchange or refund within thirty (30) days of receipt*, which is determined by the date delivered in accordance to the corresponding tracking number. Defective items are considered on a case-by-case basis. We cannot accept used items for returns or exchanges.

WE CANNOT ACCEPT USED ITEMS FOR RETURNS OR EXCHANGES. PLEASE BE SURE TO TRY ON SHOES INDOORS TO MAKE SURE YOU ARE HAPPY WITH THE FIT. ONCE THEY ARE WORN OUTSIDE THEY CANNOT BE RETURNED.

Defective and unused merchandise will be exchanged and shipped to you UPS Ground free of charge*. Please return merchandise to the address on your sales receipt via UPS or insured mail. CharlotteSoccerShop.com is not responsible for returned merchandise that is lost in shipping.

* = Does not apply to sale items

International Return Policy

We hope you will be happy with each and every item you purchase. However if for any reason you wish to return an item, we would like it to be as hassle-free as possible. Any new item may be returned for an exchange or refund within thirty (30) days of receipt, which is determined by the date delivered in accordance to the corresponding tracking number. Defective items are considered on a case-by-case basis. We cannot accept used items for returns or exchanges.

WE CANNOT ACCEPT USED ITEMS FOR RETURNS OR EXCHANGES. PLEASE BE SURE TO TRY ON SHOES INDOORS TO MAKE SURE YOU’RE HAPPY WITH THE FIT. ONCE THEY ARE WORN OUTSIDE THEY CANNOT BE RETURNED.

Defective and unused merchandise will be exchanged and shipped to you via best way. An additional amount less $7.50 USD will be charged to reship your items. Please return merchandise to the address under “Your Item Has Shipped From” via UPS or insured mail and obtain a tracking number. CharlotteSoccerShop.com is not responsible for returned merchandise that is lost in shipping.

Photo credit: Shine 2010 - 2010 World Cup good news via Foter.com / CC BY